Friends and Family Test Results April 2024

How could we improve at Hawthorn Surgery?

“More appointments”

“Ability to book appointments in advanced. It’s not always an emergency!

“Get some decent receptionists”.

Is there anything you are happy with at Hawthorn Surgery?

“Staff are great”.

“Nice receptionist and Dr “

“Dr. Brooke-Gandhi is amazing. She genuinely cares & spends time to explain things & provides options. She’s the best GP I’ve ever seen.”.

“Opening hours are good: 7.30 am – 6 pm. Staff are very helpful, professional, informative & friendly.”.

“Dr Brown is one if the best GPs and takes time to listen to the patient.”