Friends & Family Test

If you visit our surgery you may be asked to give some feedback about whether or not you would recommend us to your family and friends.

There will be two simple questions:

How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
You will be asked to choose from 5 options, ranging from ‘extremely likely’ to ‘extremely unlikely’.

Overall how would you describe your experience of making an appointment?
You will have 5 options to select from, ranging from ‘Very Good’ to ‘Very Poor’.
You can also add comments should you wish to.

Your response will be anonymous unless you expressly agree to us publicising your response.
We will feedback the results on our website on a monthly basis. The information will give us valuable feedback on what you think of the care and treatment you have received. This will help us to improve the experience for patients in the future.More Information

The Friends and Family Test has already been successfully used in hospitals across the country. More information on the Friends and Family Test can be found on NHS Choices.

Friends & Family Test

How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?
Overall how would you describe your experience of making an appointment?

Friends & Family Test Results

2024

November
October
September
August
July
June
May
April
March
How could we improve at Hawthorn Surgery?
“Nothing to complain about.”
“Not really the dept fault but needs more doctors on.”
“Water machine perhaps”
“Be able to make future appointments, not just on the day appointments as employers are not always happy with this.”
“Pre bookable appts”
“Nothing”

Is there anything you are happy with at Hawthorn Surgery?
“Friendly staff and good service”
“Staff always polite and friendly. “
“I find staff on phone helpful, although I’ve here’s when talking to people how angry they feel about them, but I think it’s because they can’t fit them in because not enough doctors in duty”.
“Appointment waiting times and staff”.
“Helpful and friendly staff”
“Very nice staff and doctors”
“Friendly reception”
“The doctor I saw was incredibly kind and knowledgeable. She explained the problem to me in simple language, which was really appreciated. Best doctors’ surgery I’ve been to, would recommend to anyone!”
“GPs usually good and do what they say they will and follow up etc.
“When I ring and explain what is wrong you always get me an appointment thankyou”
“Everything is satisfactory, reception very helpful. Can always either speak to a doctor or have an appointment.”